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Job Description
- System Administration of all manufacturer systems for VW, Audi, Porsche, Bentley and Lamborghini
- Implement and periodically control the access of all SAMACO users to systems based on the agreed accessibility matrix
- Ensure periodic analysis and review of backup/restore functions
- Develop and as required relevant documentation to support end users in adopting existing or new systems and applications
- Conduct training sessions to end users on new or existing systems to ensure optimized adoption by end users
- Perform detailed diagnosis of incoming issues, leveraging diagnostic tools and techniques and document incident with their respective resolution
- Work with technical support team to identify and resolve more complicated problems
- Codify frequent issues into documented or scripted processes
- Document required bugfixes, end-user feature improvements, and operations feature improvements
- Internet stability and utilization monitoring
- Provide first level support to incoming software and application inquiries from Porsche-Malek Rd., Porsche Design-Jeddah and Marine Division, in line with set SLAs
- Prepare and distribute computers in Porsche-Malek Rd., Porsche Design-Jeddah and Marine Division
Skills
- Basic SR7500 Total SR10125
- Bachelor’s degree in Computer Science or similar discipline
- Preferred Minimum 3 years of experience in IT support or equivalent
- Relevant professional certification in IT and in-depth understanding of all aspects of IT practice is preferable
Job Details
Job Location
Jeddah , Saudi Arabia
Job Role
Information Technology
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Residence Location
Jeddah , Saudi Arabia
Gender
Male
Nationality
Saudi Arabia
Degree
Bachelor's degree