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Job Description
Objectives
- Sell a maximum number of vehicles possible
- Achieve maximum profitability on sales
- Ensure the highest degree of customer satisfaction to achieve customer loyalty
- Ensure customer awareness of options, accessories, extended warranty and finance facilities
- Help Retailer to achieve industry-leading standards of customer care and process efficiency
- Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
- Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
- Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
- Keep up to date on competitor’s products, prices and specifications
- Introduce and follow-up suitable sales prospects
- Use the social media applications like Snapcell, Eval expert, …etc. to increase the unit sales vehicles
- Achieve maximum profitability on sales
- Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
- Ensure all payments for vehicles are complete for each transaction
- Negotiate sales for maximum profitability within limits of authority
- Ensure highest degree of customer satisfaction to achieve customer loyalty
- Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
- Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
- Approach and receive customers promptly and courteously at all times
- Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
- Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed
- Ensure customer awareness of options, accessories, extended warranty and finance facilities
- Ensure timely and accurate completion of finance proposals and documentation
- Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc
- Help Retailer to achieve industry-leading standards of customer care and process efficiency
- Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements
- Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
- Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy • Operate a ‘share best practice policy
Skills
Customer Service Focus
- Approach every situation with a desire to understand and deliver
- Listen effectively and communicate clearly
- Use every contact with the customer to build a relationship
- Take responsibility for ensuring nothing is left to chance
Operational/Commercial Focus
- Implement a sales plan
- Identify and generate selling opportunities
- Establish and match customer needs
- Conduct sales
- Appraise used vehicles
- The value used and part exchange vehicles
- Make a sales presentation: static
- Make a sales presentation: a test drive
- Negotiate sales
- Handover the vehicle
- Manage the customer relationship
- Contribute to the collection and use of marketing information
- Use technology effectively
- Plan and organize personal work schedule <li style="line-height: 1.2; margin-left: 19.79296112060547pt; margin-top: 0.576843261
Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Sales
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 1
Residence Location
Saudi Arabia
Nationality
Saudi Arabia