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Riyadh, Saudi Arabia
Posted 2018/11/12 09:00:14
Expires 2019-01-11
Ref: JB3852968
Job Description
- Package between 4000 - 7000 SR
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Objective: Sell maximum number of vehicles possible
- Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
- Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
- Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
- Keep up-to-date on competitor’s products, prices and specifications
- Introduce and follow-up suitable sales prospects
Objective: Achieve maximum profitability on sales
- Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
- Ensure all payments for vehicles are complete for each transaction
- Negotiate sales for maximum profitability within limits of authority
Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty
- Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
- Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
- Approach and receive customers promptly and courteously at all times
- Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
- Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed
Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities
- Ensure timely and accurate completion of finance proposals and documentation
- Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc
Objective: Help Retailer to achieve industry-leading standards of customer care and process efficiency
- Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements
- Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
- Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
- Operate a ‘share best practice policy’
Skills
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Personal Qualifications:
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- Empathy and tolerance
- Ethical behaviour
- Responsibility
- Open-minded
- Self-confidence
- Ambition
- Customer-orientation
- Professional appearance
- Team player
Education:
- Minimum GCSE in Maths and English
- NVQ Level 2 in Vehicle Selling
Experience
- One year in a retail environment
- Current driving license
- Computer skills, including experience of operating word processing and database packages, email and internet
- Proven track record in delivering excellent customer service
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Job Details
Job Location
Riyadh, Saudi Arabia
Job Role
Sales
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Residence Location
Saudi Arabia
Nationality
Saudi Arabia