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Jeddah , Saudi Arabia
Posted 2021/01/25 13:53:52
Expires 2021-03-26
Ref: JB4276446
Job Description
Objectives
- Sell maximum number of vehicles possible
- Achieve maximum profitability on sales
- Ensure highest degree of customer satisfaction to achieve customer loyalty
- Ensure customer awareness of options, accessories, extended warranty and finance facilities • Help Retailer to achieve industry-leading standards of customer care and process efficiency
Key Tasks
Objective:
- Sell maximum number of vehicles possible
- Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
- Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet • Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales • Keep up-to-date on competitor’s products, prices and specifications
- Introduce and follow-up suitable sales prospects
Objective:
- Achieve maximum profitability on sales
Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager - Ensure all payments for vehicles are complete for each transaction
- Negotiate sales for maximum profitability within limits of authority
Objective:
- Ensure highest degree of customer satisfaction to achieve customer loyalty
- Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
- Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
- Approach and receive customers promptly and courteously at all times
- Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
- Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed
Objective:
- Ensure customer awareness of options, accessories, extended warranty and finance facilities
- Ensure timely and accurate completion of finance proposals and documentation
- Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc
Objective:
- Help Retailer to achieve industry-leading standards of customer care and process efficiency • Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements • Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
- Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
- Operate a ‘share best practice policy
Key Competencies
Customer Service Focus
- Approach every situation with a desire to understand and deliver
- Listen effectively and communicate clearly
- Use every contact with the customer to build a relationship
- Take responsibility for ensuring nothing is left to chance
Operational/Commercial Focus
- Implement a sales plan
- Identify and generate selling opportunities
Essential Recruitment Criteria
Personal Qualities
- Empathy and tolerance
- Ethical behavior
- Responsibility
- Open-minded
- Self-confidence
- Ambition
- Customer-orientation
- Professional appearance
- Team player
Education
- Bachelor Degree in any related field
Experience
- One year in a retail environment
- Current driving license
- Computer skills, including experience of operating word processing and database packages, email and internet • Proven track record in delivering excellent customer service
- Good English language
Job Details
Job Location
Jeddah , Saudi Arabia
Job Role
Sales
Employment Status
Full time
Preferred Candidate
Career Level
Entry Level
Residence Location
Saudi Arabia
Nationality
Saudi Arabia