Receptionist - Khobar

Objectives 

• Ensure the highest level of customer care and satisfaction at all times 
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of  the company 
• Answer all internal and external calls swiftly and direct them effectively and transfer the calls to the sales staff
• Help Retailer to achieve industry-leading standards of process efficiency and cost control
• Ensure compliance with company policies and industry guidelines 
• Count the showroom traffic and the received phone calls and to be reported to the sales manager on daily basis.
• Support the sales staff in the delivery process documentation.
• Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the  telephone, are answered and dealt with immediately. 
• Page members of staff as needed, monitoring where and to whom customers are referred.
• Establish message and sign-in and out systems to monitor the whereabouts of key personnel at all times. 
• Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional  image of the company. 
• Develop and maintain excellent working relationships with customers by meeting and exceeding their  expectations. 
• Direct all customers towards the seating area when waiting for attention and offer refreshments.
• Ensure the reception desk is kept tidy to promote the professional image of the Retailer.
• Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager  immediately. 
• Answer all internal and external calls swiftly and direct them effectively 
• Answer all calls promptly and in a consistently professional and friendly manner. 
• Ensure all calls are properly identified and announced and the caller’s business is established.
• Notify the Brand Manager of calls not being answered or returned by any member of staff. 
• Help Retailer to achieve industry-leading standards of process efficiency and cost control
• Listen carefully and write messages clearly and legibly. 
• Ensure all requested administration, documentation andcommunications are completed in an accurate and  timely manner. 
• Develop and maintain effective communication with all Retailer personnel. 
• Develop and maintain effective communication with all visitors to the Retailer. 

• Ensure compliance with company policies and industry guidelines
• Operate within the law at all times. 
• Ensure all health and safety legislation and internal procedures are followed. 
• Operate at all times within company policy. 

Customer Focus 

• Approach every situation with a desire to understand and deliver 
• Listen effectively and communicate clearly 
• Use every contact with the customer to build a relationship 
• Take responsibility to ensure nothing is left to chance 

Operational Focus 

• Deal with the arrival of customers and visitors 
• Operate Retailer systems on behalf of customers 
• Use technology effectively 
• Manage own performance 
• Contribute to effective working 

Business Focus 

• Work with other areas of the business to improve Retailer profit and customer care 
• Appreciate the impact of wider issues on the Retailer 
• Represent the Volkswagen brand 

Personal Qualities 

• Empathy and tolerance 
• Ethical behavior 
• Responsibility 
• Open-mindedness 
• Self-confidence 
• Customer-orientation 
• A calm and organized approach 
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