Receptionist - Jeddah

• Objective: Ensure the highest level of customer care and satisfaction at all times

  • Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the telephone, are answered and dealt with immediately.
  • Page members of staff as needed, monitoring where and to whom customers are referred.
  • Establish message and sign in and out systems to monitor whereabouts of key personnel at all times.

   

  Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company.

  • Develop and maintain excellent working relationships with customers by meeting and exceeding their expectations.
  • Direct all customers towards the seating area when waiting for attention and offer refreshments.
  • Ensure the reception desk is kept tidy to promote the professional image of the Retailer.
  • Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager immediately.

   

  Objective: Answer all internal and external calls swiftly and direct them effectively

  • Answer all calls promptly and in a consistently professional and friendly manner.
  • Ensure all calls are properly identified and announced and the caller’s business is established.
  • Notify the Brand Manager of calls not being answered or returned by any member of staff.

   

  Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control

  • Listen carefully and write messages clearly and legibly.
  • Ensure all requested administration, documentation and communications are completed in an accurate and timely manner.
  • Develop and maintain effective communication with all Retailer personnel.
  • Develop and maintain effective communication with all visitors to the Retailer.

   Objective: Ensure compliance with company policies and industry guidelines

  • Operate within the law at all times.
  • Ensure all health and safety legislation and internal procedures are followed.
  • Operate at all times within company policy.

Personal Qualificationa:

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Calm and organized approach
• Problem solving abilities
• Professional appearance
• Team player

Experience

• One year in a receptionist function (desirable)
• Computer skills, including experience of operating word processing and database packages, spreadsheets, email and internet
• Proven track record in delivering excellent customer service (desirable)