Call Center Agent

• Answer phones and respond to customer requests.
• Contacting customers as required and ensure data is recorded in C@P.
• Following the campaign procedure.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Create leads and restore on the system.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.
• Enhance customer profiles with additional information such as hobbies, birth dates, owned cars, …etc.
• Schedule consultations, explanations or configuration appointments with the Porsche Pro team.
• Schedule test drives with the Porsche Pro team.
• Invite prospects and customers to events at the dealership.
• Provide lead data analysis.
• Keep abreast of customer trends and moods.
• Supply customers with accurate information.
• Develop expert knowledge of our products, systems and processes.
• Fulfill the potential without disturbing prospects.

• Computer literate with the ability to learn or CRM software applications.
• Duties require professional verbal and written communication skills and the ability to type 30 wpm.
• One-year experience
• Strong computer skills, including experience of operating word processing and database packages, email and internet.

High School with 2 years experience or Diploma