Sales Consultant - Riyadh

Objectives 

• Sell a maximum number of vehicles possible 
• Achieve maximum profitability on sales 
• Ensure the highest degree of customer satisfaction to achieve customer loyalty 
• Ensure customer awareness of options, accessories, extended warranty and finance facilities
• Help Retailer to achieve industry-leading standards of customer care and process efficiency 
• Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales  Manager / Operations Manager 
• Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
• Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
• Keep up to date on competitor’s products, prices and specifications 
• Introduce and follow-up suitable sales prospects 
• Use the social media applications like Snapcell, Eval expert, …etc. to increase the unit sales vehicles 
• Achieve maximum profitability on sales 
• Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations  Manager 
• Ensure all payments for vehicles are complete for each transaction 
• Negotiate sales for maximum profitability within limits of authority 
• Ensure highest degree of customer satisfaction to achieve customer loyalty 
• Ensure that all invoices, statements and other communications to customers are clearly comprehensive and  have been explained verbally 
• Consult with customers to discover and understand their needs and address customer hesitation and resistance  appropriately 
• Approach and receive customers promptly and courteously at all times 
• Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are  notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory  vehicle handover 
• Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager /  Operations Manager when needed 
• Ensure customer awareness of options, accessories, extended warranty and finance facilities
• Ensure timely and accurate completion of finance proposals and documentation  
• Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment  and specifications etc 
• Help Retailer to achieve industry-leading standards of customer care and process efficiency
• Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements
• Ensure the details of vehicle transaction are accurately documented and registered with the Sales  Administration office 
• Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy • Operate a ‘share best practice policy 

Customer Service Focus 

• Approach every situation with a desire to understand and deliver 
• Listen effectively and communicate clearly 
• Use every contact with the customer to build a relationship 
• Take responsibility for ensuring nothing is left to chance 

Operational/Commercial Focus 

• Implement a sales plan 
• Identify and generate selling opportunities 
• Establish and match customer needs 
• Conduct sales 
• Appraise used vehicles 
• The value used and part exchange vehicles 
• Make a sales presentation: static 
• Make a sales presentation: a test drive 
• Negotiate sales 
• Handover the vehicle 
• Manage the customer relationship 
• Contribute to the collection and use of marketing information 
• Use technology effectively 
• Plan and organize personal work schedule 
• Forecast, monitor, and evaluate personal sales performance 
• Contribute to effective working 
• Contribute to improved sales processes 

Business Focus 

• Work with other areas of the business to improve Retailer profit and customer care 
• Appreciate the impact of wider issues on the Retailer and customer 
• Represent the Volkswagen brand 

Personal Qualities 

• Empathy and tolerance 
• Ethical behavior 
• Responsibility 
• Open-minded 
• Self-confidence 
• Ambition 
• Customer-orientation 
• Professional appearance 
• Team player 

Education 

• Bachelor Degree in any related field 

Experience 

• One year in a retail environment 
• Current driving license 
• Computer skills, including experience of operating word processing and database packages, email and internet • Proven track record in delivering excellent customer service 
• Good English language