Services Advisor & Customer relation management - Jeddah

Responsibility: 

• Support our customers who phone to make bookings for vehicle servicing and repairs. • Respond to customer enquiries across other channels, such as e-mail, SMS, live chat, and social media. • Help us maintain strong customer relations by proactively contacting customers after their visit to our brand  dealerships. 
• Make sure our customers are aware of our latest offers through proactive contact. 
• Provide key support to our dealership colleagues by maintaining accurate customer and vehicle data. • Maintain and implement all necessary policies and procedures to ensure continuous service improvement. • Maintain an accurate up to date customer information database. 
• Investigates and resolves any problems posted from the call center in cooperation with the concerned  department. 
• Prepare the necessary reports, studies and presentations to brief the top management of the level of customer’s  satisfaction, outline common complaints and inquires and recommend solutions. 
• Maintain an awareness of new developments in the customer service field and ensure that the company make  the best use of any such developments. 

Personal Qualities 

• Leadership 
• Empathy and tolerance 
• Ethical behavior 
• Responsibility 
• Open-mindedness 
• Self-confidence 
• Customer-orientation 
• Ambition 
• Professional appearance 
• Technical skills 

Education 

• Bachelor’s Degree in mechanical engineering or any related field 

Experience 

• Minimum 5 years of related experience. 
• Excellent communication and interpersonal skills. 
• Excellent written and verbal communication skills in Arabic and English. • Excellent Computer skills